SCHOFFEL PTARMIGAN ULTRALIGHT II COAT

Returns Policy:

1. Eligibility for Returns:

   • Items must be returned within 30 days of receipt.
   • Products must be unused, in their original packaging, and in the same condition as when received.
   • Proof of purchase is required for all returns.

2. Non-Returnable Items:

   • Perishable goods, custom-made items, and items marked as non-returnable at the time of purchase cannot be returned.

3. Return Process:

   • Contact our customer service team at 01886 88100 or email info@agrigame.co.uk to initiate a return.
   • Provide your order number, details of the item(s) you wish to return, and the reason for the return.
   • Our team will provide you with a Return Authorization Number (RAN) and instructions on how to return your item(s).

4. Shipping Returns:

   • Customers are responsible for the cost of return shipping unless the item is defective or incorrect.
   • We recommend using a trackable shipping service or purchasing shipping insurance. Agrigame UK Ltd is not responsible for items lost or damaged during return shipping.

5. Refunds:

   • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
   • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

6. Exchanges:

   • If you need to exchange an item for a different size or color, please contact us to arrange the exchange.
   • Exchanges are subject to product availability.

7. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact us immediately at 01886 88100 or email info@agrigame.co.uk.
   • We will arrange for a replacement or refund, including the cost of return shipping.

We strive to ensure your satisfaction with every purchase. If you have any questions or need further assistance, please do not hesitate to contact us.